Cyber Security with a Personal Touch
We strive to provide a service that exceeds expectations.
In addition to technical expertise, we prioritise building strong relationships with our clients, earning trust through open communication, transparency and accountability.
The Norm delivery model
Focal Analyst
A dedicated Focal Analyst will be paired with your team to deliver tailored, strategic guidance. Combining a deep knowledge of your environment with years of expertise, they will become your day-to-day contact and an extension of your team.
Customer Experience
Your Customer Experience team includes security personnel, incident responders, a dedicated service delivery manager, and Account Manager.
Real-time Reporting
Our performance dashboard, Smartbloc, offers unparalleled real-time visibility into your cyber security status from any device. Track cyber resilience, visualise risks, and assess the criticality of incidents with tailored reporting and recommendations.
Experience and success you can trust.
The proof is in the numbers.
90%
customer renewal rate
A testament to our clients’ trust and satisfaction
81
Net Promoter Score
Far surpassing the technology industry average of +35
“Our Focal Analyst has invested a great deal of time into understanding our different business units’ IT environments, as well as their processes and procedures. This means that – as well as being on-hand to answer any questions we might have – he often comes to us with proactive advice about how we can bolster our strategy.” “
Head of Group IT Security & Compliance
Flamingo Group International
“Our Focal Analyst made a real difference from day one and now feels like part of our own team. They are a trusted advisor for Stelrad Group, who can translate complex IT security knowledge to help us make decisions faster – giving us confidence, conviction and clarity.”
Leigh Wilcox
Chief Financial Officer | Stelrad Group
“Other than being central to good customer care, an effective data protection regime is key to showing our team that we’re looking after them, this was a particular priority for me. It was important for us to ensure our employees are confident, informed and vigilant, and know who to turn to for help. Norm is this lifeline for us”
Alice Facey
Chief of Staff | 111SKIN
