Fusion Global Business Solutions Case Study

NormCyber’s comprehensive cyber defence services empower Fusion Global Business Solutions to confidently scale its operations while easing the dual challenges of cyber security and data protection.

As a global leader in service management, Fusion Global Business Solutions (‘Fusion GBS’) supports over 480 million users and serves 250 companies across banking, automotive, retail, telecommunication, defence and healthcare sectors in the UK, Europe and USA.

In brief

Recognising the proliferation of information security risks and the complexities of maintaining compliance across three continents, Fusion GBS looked for external support to shore up its cyber defences
Norm’s managed Cyber Security and Data Protection services provide comprehensive risk protection covering Incident Response, Human Risk Management, Vulnerability Management, Penetration Testing and Compliance
Partnering with Norm, Fusion GBS has been able to increase its portfolio and confidently serve diverse markets, including industries with the highest standards and stringent security requirements, with assurance in its cyber resilience.

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The Challenge

Managing a diverse supply chain, and meeting varying industry standards spanning three continents, coupled with the added complexities of Brexit and GDPR, posed a notable challenge for Fusion GBS.

Aware of the increasing complexity and interconnection of cyber threats and data protection obligations, Fusion GBS’s Chief Information Security Officer, Jeremy Bowman, sought an agile and expert partner to support the company’s unique cyber and information security needs.

He says: “We needed a flexible and adaptable approach to cyber security and data protection. Norm was already part of my network, and it quickly became evident that their comprehensive, modular approach could deliver exactly what we needed. It was a best-of-both-worlds offering us full operational resilience.”

The Solution

Norm’s modular and technology-neutral approach delivered the flexibility Fusion GBS required. By implementing Norm’s comprehensive Cyber Security and Data Protection managed services, Fusion GBS gained 360-degree visibility into its risk profile and access to a diverse team of certified experts, ranging from cyber response specialists to a legal team of data protection professionals.

To create a tailored defence strategy aligned with its specific business goals, Fusion GBS chose targeted modules for a customised approach.

Key services
included:

Vulnerability Management

Norm continuously monitors Fusion GBS’s network, end-user devices and web applications for vulnerabilities, automatically scoring and prioritising threats and delivering clear technical recommendations

Email Threat Protection

Keeps Fusion GBS safe from damaging email-borne attacks such as phishing, ransomware, social engineering, payment fraud and impersonation

Human Risk Management

Regular security awareness training and simulations designed to equip Fusion GBS’s workforce with the skills to identify and prevent cyber attacks

Penetration Testing

Proactive assessments by Norm’s ethical hackers, who attempt to exploit vulnerabilities within Fusion GBS’s systems and processes, to deliver actionable guidance on how to address weaknesses

Incident Response

Norm’s NCSC-certified Cyber Security Incident Response Team is on hand to manage breaches end-to-end, from analysis and containment through to remediation, recovery and liaising with the ICO, if required

Cyber Essentials

Norm supports Fusion GBS’s compliance journey, assessing its systems against a recognised framework to ensure the organisation stays ahead of emerging cyber threats

Crucially, Fusion GBS can track the impact of these efforts through Norm’s advanced performance dashboard, Smartbloc. This powerful tool consolidates critical data- from the severity of detected vulnerabilities and phishing training scores to penetration testing findings and compliance status – into a bespoke Cyber Resilience Score. This scoreserves as an overall indicator of Fusion GBS’s real-time cyber security health.

The dashboard delivers contextualised reporting for all levels – enabling Bowman to see high-level trends and focus areas. Meanwhile, his team benefits from detailed insights and specific, actionable guidance to support continuous improvement in Fusion GBS’s security posture.

“Smartbloc has been a significant time-saver for us. With a simple login, we gain complete visibility into vulnerabilities across our entire estate. It consolidates all the information we need, eliminating the complexity of managing multiple solutions and providers. For our team, it’s truly a game-changer,” Bowman said.

The other core component of Fusion GBS’s cyber resilience comes from Norm’s Data Protection service. Norm provides on-demand access to a lawyer-led team of data protection experts who act as Fusion GBS’s external Data Protection Officer, audit its compliance with ICO expectations, and advise on the latest regulatory changes to drive business action.

“We are in constant contact with Norm to help us address emerging data protection requirements. Our external DPO is always on hand to provide us with helpful advice and reassurance so we can prevent and swiftly respond to data protection challenges within our supply chain. I take great comfort from the fact that Norm is in the background, watching over us,” Bowman said.

The Results

Norm’s services have driven operational efficiencies and strategic focus at Fusion GBS. The Smartbloc dashboard provides intuitive, real-time insights, enabling Bowman and his team to make data-driven decisions. This has streamlined daily operations and fostered a culture of continuous improvement.

“We needed a partner that could adapt and scale with our needs. Norm’s services provided us with not only technical solutions but also strategic guidance that has fundamentally transformed our security operations,” said Bowman. “We’re in constant dialogue with Norm. The continuous flow of information keeps us aligned with best practices and ensures we stay one step ahead of potential threats. I have complete peace of mind knowing that Norm is providing round-the-clock vigilance over Fusion GBS’s operations,” he added.