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Vodafone fined €100,000 for sending unwanted emails

Vodafone fined

Vodafone fined €100,000 for sending unwanted emails.

Vodafone fined by the Spanish Data Protection Regulator for continuing to send emails to someone who had requested the deletion of their data.

In addition, the regulator decided that that the continued sending of communications amounted to an infringement of the GDPR, as consent had not been obtained and there was no legal basis for the processing.

Vodafone said that the continued sending of emails was due to ‘computer error’.


“Computer says no” is not a defence to breaching the GDPR.

If your organisation is looking to comply with the requirements of the GDPR then take a look at how our CSaaS and DPaaS solutions can help.

We were looking for a virtual DPO service that offered all of the benefits of a fully qualified data protection lawyer, without the overheads of an in-house hire. The DPaaS solution from norm. has been invaluable in helping us to ensure we respect the integrity of our customers’ personal information, while using it to continue to deliver differentiated products and services which support our growing customer base.

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Summit Therapeutics

CSaaS allows me to step away from multi-vendor management as the Security Operations Centre coordinates all of the technology for me.

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We were in the market for an independent Data Protection Officer service that was well versed with both UK and EU regulators. We’re thrilled to have acquired this service knowing that an expert is available 24/7.

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James Hambro & Partners

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Montreal Associates

The speed of your Data Protection Officer’s response was very impressive – it was far quicker than I would have expected even from an in-house DPO

Will Blake, Director of Technology and Analytics
CRU Group