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Italian data protection authority issues €600,000 fine


The Italian Data Protection Authority (‘Garante’) has fined a financial institution €600,000 for several violations of the Italian pre-GDPR data protection law.

The fine was because the personal data of customers, including contact details, employment data (salary information), education data, identification details and financial data (bank account number, information on loans, payment status and customers’ credit ratings), was unlawfully accessed.

The Garante said that the bank had failed to implement adequate security measures. In determining the amount of the fine, the Garante took into account the fact that the bank had implemented various security measures to strengthen the security of its IT systems following the breach.


Given this fine was under the old law, it seems very likely that it would have been many millions if it had been under the GDPR.

The fact that the Italian regulator has only just dealt with this case (which happened in 2017!) shows what a backlog some regulators have (and that when they get to post GDPR cases the fines are likely to be significant (as they have been in the UK and France).

We were looking for a virtual DPO service that offered all of the benefits of a fully qualified data protection lawyer, without the overheads of an in-house hire. The DPaaS solution from norm. has been invaluable in helping us to ensure we respect the integrity of our customers’ personal information, while using it to continue to deliver differentiated products and services which support our growing customer base.

Mike Whitfield, Compliance Manager

I’m thrilled to have signed off on the CSaaS offering.  I’m looking forward to having the most complete cyber security package for the mid-market and continuing our successful working relationship with norm.

Richard Taylor, CIO
Summit Therapeutics

CSaaS allows me to step away from multi-vendor management as the Security Operations Centre coordinates all of the technology for me.

David Vincent, CTO

We were in the market for an independent Data Protection Officer service that was well versed with both UK and EU regulators. We’re thrilled to have acquired this service knowing that an expert is available 24/7.

Suzanne McCabe, Head of Project Management
James Hambro & Partners

Norm’s penetration testing layer, along with the suite of CSaaS modules has enabled MA to exceed all its audit requirements for its major clients.

Rob Elisha, ICT and CRM Manager
Montreal Associates

The speed of your Data Protection Officer’s response was very impressive – it was far quicker than I would have expected even from an in-house DPO

Will Blake, Director of Technology and Analytics
CRU Group