Consumers lose patience with companies that risk data

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A new study by Veritas Technologies covering six countries and 12,000 consumers over the age of 18 in China, France, Germany, Japan, the UK and the USA discovered:

  • 40% of consumers hold CEOs personally responsible for ransomware attacks business suffer. 
  • Public apologies, fines and even prison sentences are wanted as punishment for CEOs who fail to protect their businesses.
  • Consumers are increasingly well-educated about ransomware and unforgiving of businesses that don’t take it as seriously as they do themselves. 

Almost half of respondents (44%) would stop buying from a company that had been the victim of such a crime.

The conclusion of the survey is that what customers are really saying is that they want businesses to avoid these situations – consumers expect businesses to have the technology in place to secure and restore their data. 

Considering the likely brand damage and loss of customers that come with failing to put this into practice, the risk is simply too big for companies not to have this aspect of their systems in place. 

I’m thrilled to have signed off on the CSaaS offering.  I’m looking forward to having the most complete cyber security package for the mid-market and continuing our successful working relationship with norm.

Richard Taylor, CIO
Summit Therapeutics

CSaaS allows me to step away from multi-vendor management as the Security Operations Centre coordinates all of the technology for me.

David Vincent, CTO
Perpetuum

The biggest factor was that they had a data protection lawyer in-house who worked for them, which meant there was someone we could directly go to with specific questions about the (GDPR) regulation.

Phil Everitt, Management Information Systems Manager
Leicester Tigers

We were in the market for an independent Data Protection Officer service that was well versed with both UK and EU regulators. We’re thrilled to have acquired this service knowing that an expert is available 24/7.

Suzanne McCabe, Head of Project Management
James Hambro & Partners

Norm’s penetration testing layer, along with the suite of CSaaS modules has enabled MA to exceed all its audit requirements for its major clients.

Rob Elisha, ICT and CRM Manager
Montreal Associates

The speed of your Data Protection Officer’s response was very impressive – it was far quicker than I would have expected even from an in-house DPO

Will Blake, Director of Technology and Analytics
CRU Group